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Privacy Policy


Your privacy is important to Captio. This privacy policy covers what we collect and how we use, disclose, transfer and store the information through the websites associated with the Captio domains: captio.com, captio.net, captio.it, captio.fr.



Identity: Captio Tech S.L- CIF [Tax Identification Number]: B-65077414

Registered office: Edificio Torre Inbisa, Plaza Europa, nº 9-11, planta 7,

08908, L’Hospitalet de Llobregat (Barcelona).

Telephone: 900 10 19 86

Email address: dataprivacy@captio.com

Our clients and users can send queries about personal data protection, privacy and security issues to our postal address or the email address provided above.



Commercial purpose:

When you subscribe to our commercial bulletin, newsletter or respond to one of our surveys, basic contact information is collected, such as an email address, the name of your contact person, company name, position in the company, department, address, telephone number, operating system, language, and IP.

The purpose of the collection of these data is to set up a commercial profile and send you the information you request from us, our publications, product promotions and/or services that may be of interest to you.

To personalise your experience. The information provided will help Captio to better respond to your individual needs:

  • To improve our website based on the information and comments we receive from our clients;
  • To identify you as a contracting party;
  • To enable you to securely log in to the Service Platform;
  • To establish a primary channel of communication with you;


Contractual purpose:

When you register on the Captio Platform to use the service through our app and/or through our website, the purpose of processing your data is to give you access to the platform, be able to use it according to the product you have hired, and improve your experience with the use of the app.

Through this registration and use of the service, Captio collect the following data:

  • The date and time of agreement.
  • User agent of the end User’s browser.
  • The URL from which the agreement was sent.
  • The end User’s consent status, which serves as proof of the agreement.
  • Username and/or email.
  • Service payment details.
  • The location.




Legitimacy by consent of the interested party:

The legal basis for the processing of your data provided for commercial purposes has been made through the provision of your consent.

If the processing is based on your consent, you can withdraw this consent at any time by contacting us using the contact information provided in point 1, via email or to our postal address.

The withholding of consent for data to be used for commercial purposes does not influence the provision of the Captio Platform service.

Legitimacy for the execution of a contract

The legal basis for the processing of your data provided to register for access to the Captio software platform is through the execution of the contracted software license subscription contract, according to the terms and conditions of the contract. Without the data provided for this registration, Captio would not be able to provide you with the contracted software platform service.



Captio does not sell, exchange or transfer personal data to third parties.  This does not include third parties or reliable subcontractors that help us manage our website, conduct our business or provide the service.  These trusted third parties may have access to personal data for information requirements and are contractually bound to maintain the confidentiality of the information.

Data for commercial purposes shall be communicated to our partners for commercial management, enriching the products and services we offer and allowing us to understand your business interests.

Captio has contacted the "cloud computing" service through Microsoft Azure, that has data centres in Dublin, Ireland, under the Privacy Shield Framework agreement.  You can check the protection and processing procedures at https://privacy.microsoft.com/en-GB/privacystatement

Captio will ensure that subcontractors and subprocessors maintain these standards and will oversee audits to ensure that data protection requirements are met.

Any intentional change related to the incorporation or replacement of subcontractors or subprocessors that handle personal data will be announced with at least 3 months’ notice. You retain the option to oppose such changes or terminate the service contract with Captio at any time.



4.1 Access, rectification, restriction or deletion of data

4.1.1. Access

The individuals concerned have the right to obtain, at any time and without undue delay, access their personal data and the following information:

  1. The purposes of the processing;
  2. The type of data processed;
  3. The recipients or type of recipients to whom the data will be communicated or provided;
  4. The planned period the personal data will be kept or, where appropriate, the criteria used to determine this period;
  5. Any automated decisions, including the production of profiles.


4.1.2 Rectification

The individuals concerned are entitled, at any time and without undue delay, to the rectification of inaccurate personal data concerning them.

4.1.3 Limitation of personal data processing

The individuals concerned have the right to request, at any time, that Captio restrict the processing of personal data in any of the following cases:

  1. the accuracy of the personal data is disputed, during a period that allows Captio to verify its accuracy.
  2. If the processing is illegal and the deletion of personal data is opposed, and the restriction of its use is requested instead.
  3. If Captio no longer needs personal data for processing, but you require it for the establishment, exercise or defence of legal claims.

4.1.4 Deletion

You can, without undue delay, request the deletion of personal data concerning you, and Captio must delete personal data without undue delay when one of the following cases occurs:

  1. The data is no longer necessary for the purposes that it was collected;
  2. The interested party withdraws their agreement;
  3. There is an opposition to the processing;
  4. The personal data has been processed unlawfully;
  5. If the personal data must be deleted to comply with an EU legal requirement or national legislation.



After the termination of the contracted services, Captio will retain the data relating to the account created by the user for the provision of the digitised service contracted for a maximum period of five (5) full fiscal years, according to the tax regulations

The configuration data and the data generated by the system will be immediately erased in a safe and confidential manner when you cancel the Service account.

The data and commercial information will be valid for twelve (12) months from the acceptance of the agreement.



Captio will collaborate with you to ensure compliance with the applicable data protection provisions, for example, to effectively guarantee the exercise of the rights of the interested parties (right of access, rectification, deletion, blocking, opposition) or to manage incidents, including forensic analysis in the case of a security breach.



Occasionally, and based on our criteria, we may include or offer third-party products or services on our website.  These third-party sites have independent privacy policies.  Therefore, we assume no responsibility for the content and activities of these linked websites.  However, we seek to protect the integrity of our website and appreciate any comments about these sites.



You may make a complaint at any time with a supervisory body regarding the collection and processing by Captio of your personal data.  In Spain, you can make a complaint to the Spanish Data Protection Agency.



If we decide to change our Privacy Policy, we will post those changes on this page or update the modification date of the Privacy Policy below.


This Privacy Policy was last modified on 1 May 2018.